All orders are shipped from our Plant located in North Carolina.
If you have not received your order with in one week of the day it is placed please call 252-746-6675 for regular orders or 252-565-0716 for Gluten Free orders so we may check status on your order. We can not be responsible for missing shipments if more than a week has pssed since shipment. .
- DUE TO A CHANGE IN FEDEX POLICIES DUE TO COVID-19 WE ARE CURRENTLY NOT ABLE TO SHIP ANY FROZEN PRODUCTS! SORRY FOR ANY INCONVENIENCE THIS MAY CAUSE. FEDEX WILL NO LONGER GUARANTEE TIME SENSITIVE PACKAGE WILL ARRIVE ON TIME EVEN IF SHIPPED 2DAY AIR. THEREFORE WE HAVE NO CHOICE BUT TO SUSPEND THIS SERVICE AT THIS TIME WE WILL RESUME SHIPPING FROZEN PRODUCTS AS SOON AS WE CAN BE ASSURED THEY WILL ARRIVE ON TIME.
- Frozen orders are shipped out Wednesday for same-week delivery so that frozen packages will not sit over a weekend.
- If you place your order Tuesday by 8:00 AM, your order will ship on the following Wednesday, Orders placed after 8:00 AM on Tuesday will be shipped on Wednesday of the next week.
- A tracking number will be e-mailed to you on the day your order ships. It is your responsibility to receive the package on the first delivery attempt.
- We will not be responsible to orders ship to businesses if they are not handled properly after delivery. You will be notified of tracking information and need to follow up to be sure delivery is taken care of after delivery.
- Frozen items cannot be shipped outside the USA, or to Hawaii or Alaska. Non-frozen items cannot be shipped with frozen items.
- PLEASE NOTE THAT WE NO LONGER SHIP TO THE STATE OF RHODE ISLAND. THEY CHARGE US A $500.00 FEE FOR SHIPPING TO RHODE ISLAND.
- Original Dumplings ship by the case (12) only.
- Frozen Gluten Free items can be mixed to fill cooler you may order a total of 12 units to fill a cooler.
- 12 Units fill a cooler (whenever possible, we highly recommend filling a cooler for the best product to shipping cost ratio.)
- Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability.
- 2019 Holidays We will be closed on the following dates January 1st, March 30th- April 2nd , May 27th, July 1ST -8th, Sept. 2nd, Nov 28th – Nov 29th, and Dec 23rd- Jan 2nd 2020
- Last ship day to receive order before Thanksgiving will be Nov. 19th (must order by Nov. 20th), for frozen orders and Nov. 19th (must order by Nov. 20 th) for shelf stable items.
- Last ship day to receive orders by Christmas will be Dec 18th (must order by Dec 17th) for frozen items, and Dec 18th (must order by Dec. 17th), for Shelf Stable items.
- For more information 1-888-291-9097.
- If your order is returned to us as undelivered a credit will be given for product price only shipping charges will not be refunded. If you would like to have your order reshipped to you, we would reserve the right to charge you the shipping fees to redeliver your package.